Terms & Conditions

Last updated: 15 July 2026

  1. Scope and Definitions of the Contract

    This document constitutes the contract between the Client and the Provider for the provision of property management services for short-term rentals. The contract is comprised of these Terms & Conditions and the Privacy Policy.

    • Provider: movingWords Srl, Via Carlo Rosselli, 26 - 89124 Reggio Calabria, Italy, VAT IT02961320807
    • Service: e-Reception, a property management service for short-term rentals
    • Contract: Terms & Conditions + Privacy Policy
    • Acceptance: through registration to the owner portal or use of the offered services

  2. Service Delivery

    e-Reception offers a professional property management service for short-term rentals, which includes the following activities:

    • Listing and booking management on online portals (Airbnb, Booking.com, Vrbo and others)
    • Dynamic pricing to maximize revenue
    • Guest communication before and after stay
    • Digital check-in and personalized welcome
    • Professional cleaning services and property maintenance
    • Tax management and regulatory compliance (CIN, tourist tax, flat-rate tax)

  3. Duration, Renewal and Termination

    The contract has a monthly or annual duration, unless otherwise agreed between the parties.

    • Duration: monthly or annual depending on the chosen plan
    • Termination: 30 days notice via email or owner portal
    • Consumer right of withdrawal: 14 days from subscription (pursuant to Art. 52 of the Consumer Code)
    • Provider termination: for Client breach, the Provider may terminate with 15 days notice

  4. Fees and Payment Methods

    The fees for property management services are determined based on the plan chosen by the Client.

    • Booking Manager fee: 15% of gross booking revenue
    • Property Manager fee: 25% of gross booking revenue
    • Fixed monthly fee (Rent to Rent): amount agreed between the parties
    • Payment: bank transfer or credit card. Price changes communicated with 30 days notice

  5. Additional Services

    Extra services not included in the subscribed plan may be requested by the Client and will be quoted and invoiced separately. These include: extraordinary maintenance work, interior furnishing, professional photography, additional translations and platform customizations.

  6. Data and Content Management

    The Client retains full ownership of data and content related to their property and bookings.

    • The Client retains ownership of their data and content (photos, descriptions, reviews)
    • The Provider retains backup copies for a maximum period of 30 days
    • Upon contract closure, Client data is deleted within 30 days unless required by law

  7. Acceptable Use Policy

    The Client agrees to use e-Reception services in compliance with the law and this contract.

    • Prohibition of using services for illegal activities (money laundering, fraud, illegal squatting)
    • Prohibition of causing property damage or violating third-party rights during the rental period

  8. Service Limits

    Services are subject to specific limits for each plan as described on the plans page. The Provider does not guarantee a minimum occupancy rate or specific revenue. Economic results depend on market factors, seasonality and property characteristics beyond the Provider's control.

  9. Intellectual Property Rights and License

    Intellectual property rights related to the e-Reception platform, trademark and original Provider content remain the exclusive property of movingWords Srl.

    • The Provider retains all rights to the platform, software and e-Reception trademark
    • The Client retains all rights to their content (photos, descriptions, property data)

  10. Assignment and Subcontracting

    The Provider reserves the right to use subcontractors and external collaborators for the performance of certain activities (cleaning, maintenance, photography).

    • The Provider may use subcontractors and external collaborators for service delivery
    • The Client may not assign this contract to third parties without the written consent of the Provider

  11. Confidentiality

    The parties undertake to keep confidential all information exchanged within the contractual relationship.

    • Confidentiality on all commercial, technical and financial information exchanged between the parties
    • The confidentiality obligation remains valid for 5 years after the end of the contract

  12. Third-Party Integrations

    The e-Reception service integrates with external booking platforms (Airbnb, Booking.com, Vrbo) and third-party services for payment processing, cleaning and maintenance.

    • Integration with external platforms: Airbnb, Booking.com, Vrbo and other booking portals
    • The Provider is not liable for outages, changes or interruptions of third-party services

  13. Support

    The Provider offers technical support and assistance to Clients during working hours.

    • Email support at [email protected]
    • Support hours: Monday-Friday, 9:00-18:00, excluding public holidays

  14. Availability and Maintenance

    The Provider guarantees 99.9% platform availability on an annual basis, except for scheduled ordinary and extraordinary maintenance, which will be communicated with adequate notice.

  15. Limitation of Liability

    The Provider's liability is limited as described in this article.

    • The Provider's liability is limited to the value of fees paid by the Client in the 12 months preceding the event that caused the damage
    • The Client is responsible for the accuracy and correctness of materials and information provided to the Provider

  16. Service Modifications

    The Provider reserves the right to modify service features, pricing plans and contractual terms, communicating changes with at least 30 days notice via email or notice in the owner portal.

  17. Jurisdiction

    Any dispute arising from or relating to this contract shall be governed by Italian law.

    • Competent court: Reggio Calabria
    • Applicable law: Italian law

  18. Personal Data Processing

    The processing of personal data is carried out in compliance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679). For all details regarding the processing of personal data, please refer to the Privacy Policy of e-Reception.

  19. Final Provisions

    The following provisions complete the contractual framework between the parties.

    • The invalidity of one or more clauses does not invalidate the entire contract
    • This contract constitutes the entire agreement between the parties and supersedes any prior agreements or understandings
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